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Do you have IT questions about risk management software purchasing? Our CTO, Peter Walker, has put together a list of the most common questions to help you make your decision.
If you're reading this article, it's likely that you're facing one of these two scenarios:
As a Chief Technology Officer myself, I understand that looking for information around this topic can be daunting.
Every month I attend dozens of system demonstrations with the sales team at Protecht and I get a lot of questions from professionals like you, so I decided to put together a list of the most common questions about risk management software that I'm asked during these sessions. I hope you find this article helpful.
Data sovereignty is an important aspect to consider when selecting a SaaS/Cloud application. If data is stored in a different country/region, the local legislation can make it difficult to manage. Some standards, such as CPS234 in Australia, have different requirements and restrictions when data is stored offshore.
Not all services are equal. Many don't even disclose how your services would be provided in the event of a disaster. This is an important aspect of your selection. Protecht.ERM maintains a full-size disaster recovery environment that is continually synchronised with the primary service. In the event of a disaster, services are restored in the alternate data centre, within 1 hour (RTO) and a maximum of 5 minutes data loss (RPO).
The application and infrastructure are designed to support much higher availability target than contracted, which allows us to meet contracted targets. Protecht has exceeded contracted availability targets year on year. Current availability is 99.97% as at Jan 2020.
Protecht.ERM is a managed service and Protecht is responsible for all application updates. This includes security patching, infrastructure upgrades and application upgrades. When an outage is required, they are scheduled in advance and out of business hours to minimise the disruption to clients. You don't need to do anything.
Protecht.ERM has a modern user interface and we're continually striving to improve the product usability and user engagement. We have User Experience (UX) designers working on product development and design.
Protecht.ERM is a highly flexible product. Customisation is both simple (no coding) and can be performed by non-technical staff. This means that the people who use the system can customise it, rather than having to send it out to be developed.
Complex licensing models can end up being expensive and prohibit the full use of the product within an organisation. Protecht.ERM has simple licensing based on users which extends to all modules of the product. You can book a tailored system demo here for more information.
Advisory, Sales, and IT team getting ready for a meeting with a potential client
In times of difficulty, we have your back. Our support team are available via Telephone, Email and your Service Desk portal. The team are able to assist you with queries, advice and troubleshooting. Support is provided by staff in each region during business hours.
We take Information Security very seriously. Protecht is ISO 27001:2013 certified, along with the data centres. This means that the recommended security controls are in place. It also means that the security is independently audited on a regular basis—audits are performed both internally and externally to maintain the certification.
Yes, Protecht.ERM supports a rich set of REST APIs. REST has become the industry standard for providing inter-connectivity between modern applications in the cloud environment.
Our team is on the forefront of Risk Management—defining the trends in the industry. We're committed to continually developing Protecht.ERM with regular releases, new features and new technologies. The development never stops.
Yes, this is one of the strengths of Protecht.ERM. It's configurable without the need for developers or coding. Your customisations are maintained as new releases are deployed.
Yes. We see the importance of engaging your front-line users. The front line makes up most users, and they are the people performing your risk management. With Protecht.ERM, you can provide a simpler interface for front-line users, removing administration and advanced options from the menu. The mobile application engages users on the go.
I hope you find these common questions about risk management software purchasing helpful. Whether you're a risk manager or part of the IT and Security team tasked to find a system for your organisation's risk management, important questions like these will help ensure that you make the right decision.
If you have more questions or would like to know more, please feel free to book a demonstration with us today.
Leading the Technology team, Peter is responsible for driving the development of Protecht's risk management software products; Protecht.ERM, Protecht.CCRM and Protecht.ALM. The team also manages all design, development, documentation, support, testing and hosting operations for the business. Peter has more than 20 years of experience in software development; including design and architecture, security, testing, consulting and training. His many skills include Business Service Management (including ITIL and Six Sigma), System and Application Performance Management, Capacity Planning and, most recently, Risk Management disciplines.