This interview was featured in the Risk Management Survey special supplement by the Institute of Risk Management in London. You can access the full publication here. What are the most common couple of failings that businesses make when they implement risk management software? The first mistake that people make when they implement risk management software is that they fail to have a clear plan of what it is they want to achieve with the software. Integrated risk management software can cover many areas such as risk and control assessment, metrics, incident reporting, internal audit and more. At times, there can be conflicting requirements across the various stakeholder groups which can cause delays in the implementation of the software. The second mistake is a failure to engage end users early in the design process. The more engaged the end users are, the more likely they will be willing to support the rollout and process.