Skip to content

Operational resilience

The complete guide to achieving operational resilience.

Resilience is not just about surviving but thriving.

Key information and topics covered 

Operational resilience is an organisation’s overall ability to deliver important business services when disruptive change happens. The combination of COVID-19, the rise in the frequency and magnitude of other major shocks, and attention from financial services regulators have placed operational resilience firmly in the spotlight.

The concept includes, but also goes beyond, the concepts of disaster recovery and business continuity. Rather than just allowing for recovery, operational resilience focuses on prevention and robustness to minimise the likelihood of recovery being required.

“Operational resilience is relevant and important to everyone on the planet. It should form an integral part of any organisation’s risk management framework, and we believe the best solution is to incorporate the complete end-to-end operational resilience process within your ERM system” – David Tattam, Chief Research and Content Officer, Protecht Group.

Download this eBook for a detailed look at operational resilience, to learn exactly what makes it different from disaster recovery and business continuity, and to learn how you can develop your own operational resilience capability and integrate it with your ERM framework.


What you will learn 

  1. Defining operational resilience
  2. The drivers of operational resilience
  3. An operational resilience ecosystem and framework
  4. The components of an operational resilience process
              i. Important Business Service and Service Objectives
              ii. Critical processes 
              iii. Resources and resource health assessment 
              iv. Impact tolerance 
              v. Scenarios and scenario testing 
              vi. Lessons from the assessment and scenarios 
  5. Integrating operational resilience into your ERM framework
  6. Governance for operational resilience
  7. Practical solutions
  8. Where to next? An implementation plan