Skip to content

Expert panel webinar with the FCA and Fourthline

Consumer Duty insights from the FCA: Transforming compliance into day two action.

On demand webinar

The introduction of the Consumer Duty has sparked a major shift in the UK financial sector, urging organisations to pivot from merely ticking boxes to embedding consumer-centric practices into their core operations.

Join Martyn Saville,  Consumer Duty Delivery Team Manager at the FCA, Dan Waltham, Director at Fourthline, and Protecht's Managing Director Gary Lynam will discuss key priority areas in the Consumer Duty space over the coming months.

The webinar will focus on:

  • What the FCA has seen so far, and its current areas of focus
  • Establishing day two capabilities and organisational cadence
  • Mining customer data to enable decision making and deepen understanding of conduct risk profile

Don't miss out on this great chance to find out directly from the source about the most important Consumer Duty developments, and how your institution should be preparing for them.

Fill in the form to watch the webinar on demand. 


Martyn Saville

Consumer Duty Delivery Team Manager, FCA

Dan Waltham

Director , Fourthline

Gary Lynam

Managing Director, EMEA, Protecht


Key information and topics covered

Join Martyn Saville, Consumer Duty Delivery Lead at the Financial Conduct Authority (FCA), Dan Waltham, Director at FourthLine and Gary Lynam, Managing Director, EMEA at Protecht to explore the key issues associated with the Consumer Duty and how you can understand and respond to these new requirements.

The topics this webinar covers include:

  • Updates on the FCA's Consumer Duty Initiatives
    • Closed book deadline
    • Impending FCA review on firms’ treatment of customers in vulnerable circumstances
  • Day Two Capabilities Beyond 31st July
    • What are the day two capabilities firms should display beyond meeting the regulatory demands of Consumer Duty?
    • What behaviours should firms expect to see across their organisations from customer services to product development?
  • Consumer Duty Reporting and Self-Assessment
    • The importance of evidential decision-making
    • The Board Report

Who will benefit

This webinar is ideal for:

  • Chief risk officers and risk managers
  • Chief compliance officers and compliance managers
  • Senior managers covered under the Consumer Duty regime
  • Board members responsible for governance, risk, and compliance
  • Professionals involved in ERM, internal audit, and organisational strategy

About the presenters

Consumer Duty Delivery Team Manager, FCA

Martyn Saville is Consumer Duty Delivery Lead at the Financial Conduct Authority. Martyn leads the embedding of the Consumer Duty within the FCA, directly managing the central Consumer Duty ‘hub’ team and matrix-managing the wider ‘spoke’ resource.

He is responsible for internal training, engagement, cross-cutting supervisory work programme development, executive committee reporting, risk management and the Consumer Duty data strategy.

Director , Fourthline

Responsible for leading client relationships and new business sales. Dan takes a lead role in customer engagement, identifying, creating and designing solutions to help our customers with risk and regulatory challenges. 13 years of experience working with financial services businesses across risk, compliance, data protection and regulatory change.

Managing Director, EMEA, Protecht

Gary Lynam has a strong track record delivering large scale and complex engagements across the financial services industry, specialising in risk and compliance solutions. He is a member of the Global Association of Risk Professionals and has a MSc in Finance and Capital Markets.