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We collect information, including Personal Information relating to you and your use of our Services from a variety of sources. Some of this information is collected directly from you and some is collected from your interaction with our Services, your Company, or from third parties. How and what information we collect about you will depend on the way that you use our Services, for example, whether you are a User of our Services, or a Visitor to our Websites.
Data protection law in certain jurisdictions differentiates between the "controller" and "processor" of Personal Information. For our customer's users, your company, will be the controller of your Personal Information and Protecht will be the processor. For Visitors, Protecht will generally be the controller of your Personal Information.
However, please note that transmitting information over the Internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee that Personal Information submitted to, maintained by, or transmitted by our systems is absolutely secure in all situations.
Security is a collaborative effort and information transmitted over the internet is susceptible to possible loss, interception and misuse, so we also recommend that you create a sophisticated password for logging in to our services, change that password regularly and ensure you keep it confidential.
If you suspect there has been any unauthorised access to or misuse of your Personal Information, immediately contact our Data Protection Officer at firstname.lastname@example.org.
If you have any concerns about the security of our platform, contact our Information Security Team at email@example.com.
Our servers are based in Australia, so your Personal Information will generally be processed and hosted in Australia.
If you live in the UK, or the European Union, your Personal Information will be stored on our servers located in the UK, and may be processed by our support staff based in Slovakia.
We may, from time to time, use the Personal Information we collect from you or that you provide to us to:
Our use of your Personal Information is limited to these purposes. Unless permitted by law, no Personal Information about a User is collected, without an appropriate entity first obtaining the consent of the data subject to the collection, use, dissemination or processing of that information.
When you use our Services as a user, we process your Personal Information either:
When you use our Services as a Visitor, we process your Personal Information either:
When you use our Services as a Customer or Customer's User, we may use your Personal Information to:
When you use our Services as a Visitor, we may use your Personal Information to:
In most cases, it will be very difficult for us to provide you with our Services if you do not provide us with your real name and contact details (primarily the email address you use when creating your account). Situations where we might have difficulty interacting with you anonymously, or via a pseudonym, are when you use our Services as a Customer.
In most cases, the Personal Information that we disclose to our staff or service providers will be directly necessary for us to provide our Services to you. However, there may be other occasions where we need to disclose your Personal Information to our staff, service providers, professional advisors or other third parties, including to:
When we disclose your Personal Information to third parties such as our service providers, we have robust confidentiality and data processing agreements in place with them to ensure they maintain the confidentiality of you Personal Information and have adequate privacy and security measures in place to protect your Personal Information.
We may share your Personal Information globally with within the Protecht Group of companies in order to carry out the activities specified in this policy. We may also subcontract processing to, or share your Personal Information with, third parties located in countries other than your country. Your Personal Information, therefore, may be subject to privacy laws that are different from those in your country.
Personal information collected within the European Union may, for example, be transferred to and processed by third parties located in a country outside of the European Union. In such instances, we we will ensure that the transfer of your Personal Information is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organisational measures are in place, such as the Standard Contractual Clauses approved by the EU Commission.
You have certain rights relating to your Personal Information, subject to local data protection laws. These rights may include:
(a) Accessing your Personal Information held by us (right to access);
(b) Rectifying inaccurate Personal Information and, taking into account the purpose of processing the Personal Information, ensuring it is complete (right to rectification);
(c) Erasing/deleting your Personal Information, to the extent permitted by applicable data protection laws (right to erasure; right to be forgotten);
(d) Restricting our processing of your Personal Information to the extent permitted by law (right to restriction of processing);
(e) Receiving your Personal Information in a commonly used format and transferring your Personal Information to another controller, to the extent possible (right to data portability);
(f) Objecting to any processing of your Personal Information carried out on the basis of our legitimate interests (right to object). Where we process your Personal Information for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection;
(g) Not being subject to a decision based solely on automated processing, including profiling, which produces legal effects ; and
To the extent we base the collection, processing and sharing of your Personal Information on your consent, you may withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal. You have control over your Personal Information and how it is collected, used and shared. You can, at any time, exercise your rights by:
To protect your privacy and security, we may take steps to verify your identity before complying with your request. Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first.
We retain your Personal Information for as long as we provide our Services to the customer (or until the customer requests we delete your Personal Information), or long as is required to comply with our legal obligations, resolve disputes or enforce our legal rights. We may keep your Personal Information in our encrypted and archived backups for up to 90 days from the point of collection.
We will retain your Personal Information for as long as is necessary to provide our Services to you, or to comply with our legal obligations, resolve disputes, and enforce our legal rights.
We will respond to your complaint as soon as possible.
If you live in Australia and have any complaints regarding our handling of your Personal Information, our response to your request or our compliance with the Privacy Act 1988 (Cth), please contact our Privacy Officer at firstname.lastname@example.org. However, if you are dissatisfied with our response, you may raise a complaint with the Office of the Australian Information Commissioner by contacting them at: https://www.oaic.gov.au/about-us/contact-us.
Our Services are intended for use by organisations. Where the Services are made available to you through an organisation (e.g. your employer), that organisation is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your privacy questions to your administrator in the first instance, as your use of the Services is subject to that organisation's internal policies. We are not responsible for the privacy or security practices of an administrator's organisation, which may be differ to this policy.
If you do not want your Company to send us Sensitive Personal Information about you, you must make such request directly to your Company.
We and our marketing partners, affiliates, or analytics or service providers use technologies such as cookies, beacons, tags, and scripts, to analyse trends, administer the Website, track User's movements around the Website, and gather demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your web browsing activity also use Flash cookies and HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.
We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you prefer not tot have this information used for the purpose of serving you interest-based ads, you may opt-out at any time. If you are located outside of the European Union, Click here for more information. If you are located in the European Union, click here for more information. Please note this does not opt you out of all advertising. You will continue to receive generic ads.
We display Customer or user testimonials and other endorsements on our Websites. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial or any other endorsement, please contact us at email@example.com.
Our Websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To remove your Personal Information from our blog or community forum, please contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, and in such cases, we notify you and explain why we are unable to fulfill your request.
You can stop all collection of information by the Protecht.ERM Mobile Application by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.