This is the time for a well-developed, well-embedded and well-operated enterprise risk management framework and processes. It is not a time to throw away risk management thinking. It is a time to bring it into action.
A vital part of building your operational resilience capacity is understanding your important business services: the services you provide to your customers that would cause intolerable harm if they were disrupted. But how do you go about determining what your business services are and assessing whether they are important?
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