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Operational resilience and business continuity management

Prove your resilience. Progress your business.

Prepare, withstand, recover and adapt. Ensure that your operational resilience and business continuity management processes are able to support your customers and meet your regulatory requirements.

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End-to-end visibility

Rapidly identify and assess your critical operations to anticipate issues, demonstrate your recovery capability, and adapt for a more resilient future.

  • Ensure that your operational resilience and BCM programs are aligned with your ERM, third-party risk management and IT risk management processes

  • Collaborate and communicate the complexity behind delivering services

  • Understand the impact of a compromised resource and quickly identify vulnerabilities

  • Visually process map your services with their supporting resources

Holistic insights

Ready-made dashboards and reports deliver insights that help you measure resilience progress, test your scenarios, and drive decision-making.

  • Visibility of your resilience and business continuity programs, integrated with your risk management systems

  • Continuously improve with year-on-year reporting and workflow reminders

  • Report on scenario testing progress and failures, identify resource interdependencies and vulnerabilities to focus on recommendations for improvement

  • Report easily to stakeholders and understand the impact of your resilience posture on your customers, your business and the market

Capture, measure and actively monitor

Use pre-designed dashboards and reports to measure progress and drive decision-making with consolidated, structured data.

  • Understand resource interdependencies and your most important services and your most critical operations and reliance

  • Optimise the time and effort spent on capturing and aggregating data for resilience and business continuity management

  • Drive consistency in reporting and decision-making across your business

  • Communicate your resilience position with boards and senior management

Address regulatory requirements

Demonstrate compliance with resilience and BCM regulatory requirements.

  • Identify and analyse critical operations and set impact tolerances

  • Enable accurate records, communication and ongoing documentation of your business processes

  • Document supporting processes and resources, such as systems and vendors, and test your scenarios

  • Have confidence that you are addressing APRA’s CPS 230 requirements for a best-practice approach to resilience

The complete guide to CPS 230.

Dive into the APRA's CPS 230 Operational Risk Management Standard and the implications for regulated entities.

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Operational resilience and business continuity management brochure.

Ensure that your operational resilience and business continuity management processes are able to support your customers and meet your regulatory requirements.

Download brochure

The complete guide to achieving operational resilience.

What makes operational resilience different from disaster recovery and business continuity?

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Buyer’s guide

What an ERM solution is, why you need one, and how to make the right choice.

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Protecht ERM - understand your vulnerabilites, grow your resilience

Preconfigured content - for a turnkey launch

Optimise your operational resilience and business continuity management with preconfigured registers, dashboards and reports.

Explore some of the assets that are included within our operational resilience and BCM offering:

Operational Resilience and Business Continuity Management

The Operational Resilience and BCM registers and dashboards helps you manage and grow your resilience.

  • Know if you are resilient

  • Save time and effort capturing data and reporting on critical services, operations, and processes

  • Capture and report on specific resource types, disruption scenarios

  • Meet regulator expectations

  • Create and review BC plans for one or more critical operations, assign recovery teams and link plausible scenarios

  • Monitor the status and performance of the overall business continuity program

Resilience Self Assessment Report

This ready-made report integrates with Protecht’s Operational Resilience registers, delivering a point-in-time view of a single critical service, focussing on:

  • Resilience ratings

  • Disruption scenarios and their risk ratings

  • Impacted resources

  • Test results

  • Actions

Resilience Interdependencies Report

This report helps you understand the resources your organisation relies on most. Integrated with the Operational Resilience registers, the report:

  • Provides headline insight into the criticality, vulnerability, type, and recovery time objectives of your resources

  • Makes it simple understand how many of your critical services and processes are dependent on a resource, and the health rating of each resource

Test Exercise Register and Report

Ensure your organisation is prepared to deal with any disruption in real life with test registers and dashboards that help you to:

  • Schedule test exercises for easy monitoring and validation of recovery plans

  • Validate that the recovery plans are sound and feasible

  • Quickly access the results of testing activities and scenarios required to recover from a disruption

  • Easily identify improvement areas in your recovery plans

Business Impact Analysis Report

This report shows details of the business impact analysis, MAO and RTO of a critical operation, processes and resources required to maintain and recover. Combined with the Business Impact Analysis dashboard, this report:

  • Captures the impact tolerances and outage timeframes an organisation can endure following a disruptive event​

  • Monitors overall progress/status of business impact analysis on critical operations and processes in the organisation or business unit

  • Shows clear and consolidated information to identify gaps

Business Continuity Plan Report

This prebuilt report shows a detailed business continuity plan in a single document. Combined with the register and the Business Continuity Plan dashboard, the report allows you to:

  • Create and review business continuity plans for one or more critical operations or business processes

  • Check the overall progress/status of business continuity plans in the organisation or business units

  • Monitor the status and performance of the overall business continuity program in the organisation

Crisis Management Report

This report collates details of the crisis including: 

  • Root cause incident details

  • Regulatory and compliance impacts

  • Crisis assessment

  • Actions and closure details

Vendor Management

Streamline your assessment, monitoring and management of risk from third party suppliers. The Vendor Management registers and dashboards help you:

  • Gain a centralised, integrated view of your vendors, their contracts, and their risk profile

  • Keep on top of vendor reviews

  • Provide oversight and management with analytic insights on active vendors, their attributes and related risk management activity

  • Shows where a 4th party is relied upon by multiple vendors, creating concentration risk for your organisation

Case study

How Lotto NZ placed its ERM bets on Protecht.

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