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Thought leadership webinar

How integrating IT and enterprise incident frameworks can improve your resilience.

On demand webinar

We live in a world where incidents – both minor and major – occur with increasing frequency. These incidents may impact on our organisations, our stakeholders, and our broader communities – in some cases they may threaten the very survival of our organisations.

One driver is the ever-increasing connectivity and complexity in our organisations, both across supply chains and our continued investment in technology. We can’t always prevent incidents from occurring – but we need to rise to the occasion when they do.

In this webinar, Protecht’s Research and Content Lead Michael Howell and Chief Research and Content Officer, David Tattam will provide you with an overview of incident management, and how an integrated approach can improve your operational resilience.

The webinar looked at:

  • Different types of incidents
  • The importance of integrating IT-related incidents with enterprise incidents
  • Incidents in the operational resilience lifecycle
  • Managing third parties in the incident lifecycle
  • The key steps in managing an incident well
  • The importance of root cause analysis and continuous improvement
  • Integrating incident management into your enterprise risk management framework

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Michael Howell

Research and Content Lead, Protecht

David Tattam

Chief Research and Content Officer, Protecht

Key information and topics covered 

  • Definitions
  • Integrating IT incidents with enterprise incidents
  • Operational resilience and third parties
  • Root cause analysis
  • Integrating incident management to your ERM
  • Conclusions / Q&A

About the presenters

Research and Content Lead, Protecht

Michael Howell is Protecht's Research and Content Lead. He is passionate about the field of risk management and related disciplines, with a focus on helping organisations succeed using a ‘decisions eyes wide open’ approach.

Michael is a Certified Practicing Risk Manager whose curiosity drives his approach to challenge the status quo and look for innovative solutions.


Chief Research and Content Officer, Protecht

David Tattam is the Chief Research & Content Officer and co-founder of the Protecht Group. David's vision is to redefine the way the world thinks about risk and to develop risk management to its rightful place as being a key driver of value creation in each of Protecht's customers.

David is the driving force in taking Protecht's risk thinking to the frontiers of what is possible in risk management and to support the uplift of people risk capability through training and content.