Protecht Customer Love

System Status

Protecht.ERM (Australia and the Pacific) Fully Operational

Protecht.ERM (Europe, the Middle East & Africa) Fully Operational

Protecht.ERM (North America) Fully Operational

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New: The Protecht.ERM Support Livechat is now available for all customers

All Protecht.ERM customers now have access to livechat for direct support from our agents.

To get started, just click on the "Chat with an Expert" button at the bottom of the page.

Support is available Monday to Friday, 8am to 6pm AEST.

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Happy with our work? Or do you think we could do better?

You will love CSAT, where you can provide feedback on how cases are handled by the Protecht team and (hopefully) end on a positive note. 

By leaving a rating you’re helping our team improve and deliver better and more efficient results to you, our valued customers.  


You’ll get an email asking you to provide a rating based on how satisfied you are with Protecht's handling of your case. There’s also the option of leaving a comment, where you can elaborate on why you chose to provide that rating. 

Get in Touch

You can reach the Protecht Support team by phone or email using the contact details below:


Phone: +61 2 8003 7391


Phone: +44 (0) 203 978 1350

North America

Phone: +1 (310) 676 0860