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Customer support

Find out details of any system outages, view contact details for our support teams, and chat live in real time.

  • Protecht ERM
    (Australia and the Pacific)

    Fully Operational

  • Protecht ERM
    (Europe, the Middle East & Africa)

    Fully Operational

  • Protecht ERM
    (North America)

    Fully Operational

  • Protecht ERM
    (United Kingdom)

    Fully Operational

Get in touch

For issues with Protecht ERM and Protecht ALM, you can reach our support team by phone, email, or livechat using the contact details below:

For questions regarding Protecht Academy courses, registrations or payments, please contact the Protecht Academy team on academy@protechtgroup.com.
 
For questions regarding webinar registrations or recordings, please contact the marketing team on info@protechtgroup.com.

Need help? Livechat is available for existing customers

  • All Protecht ERM customers have access to livechat for direct support from our agents.

    To get started, just click on the "Chat with an Expert" button at the bottom of the page.

    Support is available Monday to Friday, 8am to 8pm AEST.

Happy with our work? Or do you think we could do better?

  • Following an interaction with our customer support team you'll receive an email asking for a rating based on how satisfied you are with how Protecht handled your case.

    By leaving a rating you’re helping our team improve and deliver better and more efficient results to you, our valued customers.