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Thought leadership webinar

Consumer Duty: Strategies for success.

Webinar on demand

In recent years, the financial services sector around the world has come under increasing scrutiny around the way it deals with its customers. The UK FCA's Consumer Duty regime is another step in that process, following legislative changes in other jurisdictions.

Now we are a few months into the new Consumer Duty regime, it’s time to take stock of what the Duty entails, what the FCA is looking for and how similar regimes around the world are being rolled out.

The key topics this webinar covers include:

  • Review of the FCA's State of Play webinar from December 2023.
  • Lessons from Australia and New Zealand on firms' experience with similar requirements.
  • How are regulated UK firms responding with six months to go before the first submission deadline?
  • What are the key Consumer Duty focuses for 2024?
  • How Protecht and LexisNexis can support a firm’s Consumer Duty obligations.

Join Michael Nelson, Senior Product Specialist at LexisNexis Regulatory Compliance, and Charles Low, Senior Business Development Manager of Protecht, to explore these issues and show how to understand and respond to these new requirements.


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Charles Low

Senior Business Development Manager, Protecht

Michael Nelson

Senior Product Specialist, LexisNexis Regulatory Compliance

Watch the recorded webinar

About the presenters

Senior Business Development Manager, Protecht

Charles Low has over 25 years’ experience in Governance, Risk and Compliance developing and delivering solutions both in and to organisations in multiple sectors around the world. He has had extensive international experience in EMEA, the USA and Australia.​

He has proficiency in many industry sectors, including Aerospace, Logistics, Pharmaceuticals and Online Gambling, and in recent years has focused on Financial Services, primarily around risk and compliance. His proactive approach in business development is fuelled by a commitment to aligning client business objectives with innovative solution designs.

Senior Product Specialist, LexisNexis Regulatory Compliance

As Senior Product Specialist for LexisNexis Regulatory Compliance, Michael works closely with LexisNexis's content team and channel partners to ensure that customers’ needs are identified and addressed quickly and effectively.