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Thought leadership webinar

How integrating IT and enterprise incident frameworks can improve your resilience.

On demand webinar

We live in a world where incidents – both minor and major – occur with increasing frequency. These incidents may impact our organizations, our stakeholders, and our broader communities – in some cases they may threaten the very survival of our organizations.

One driver is the ever-increasing connectivity and complexity in our organizations, both across supply chains and our continued investment in technology. We can’t always prevent incidents from occurring – but we need to rise to the occasion when they do.

In this webinar, Protecht’s Research and Content Lead Michael Howell and VP North America, Terence Lee, will provide you with an overview of incident management, and how an integrated approach can improve your operational resilience.

The webinar will look at:

  • Different types of incidents
  • The importance of integrating IT-related incidents with enterprise incidents
  • Incidents in the operational resilience lifecycle
  • Managing third parties in the incident lifecycle
  • The key steps in managing an incident well
  • The importance of root cause analysis and continuous improvement
  • Integrating incident management into your enterprise risk management framework

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Michael Howell

Research and Content Lead, Protecht

Terence Lee

Vice President, North America, Protecht

Key information and topics covered 

  • Definitions
  • Integrating IT incidents with enterprise incidents
  • Operational resilience and third parties
  • Root cause analysis
  • Integrating incident management to your ERM
  • Conclusions / Q&A

About the presenters

Research and Content Lead, Protecht

Michael Howell is Protecht's Research and Content Lead. He is passionate about the field of risk management and related disciplines, with a focus on helping organisations succeed using a ‘decisions eyes wide open’ approach.

Michael is a Certified Practicing Risk Manager whose curiosity drives his approach to challenge the status quo and look for innovative solutions.


Vice President, North America, Protecht

Terence Lee is Protecht's Vice President, North America. Terry joined Protecht in 2022 to facilitate our growth in North America, bringing extensive experience in governance, risk, compliance, and incident management. Terry has led sales, product, and marketing teams at risk and compliance software vendors, and is a recognized expert in ERM, vendor risk, business continuity, regulatory change management, and resilience.