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Protecht Academy

Incident Reporting for Everyone.

Designed for frontline staff, this course highlights the importance of incident reporting aligned with a speak up culture.

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Course Overview 

Small problems often stay invisible-workarounds, near-misses, and ignored harms that quietly drain performance until they erupt. This course equips frontline staff to spot weak signals early, report clearly and quickly, and help prevent “death by a thousand cuts” or a major reputational impact. Using plain language, relatable scenarios, and simple tools, learners can turn everyday observations into action.
 
In this course, Michael Howell, Head of Risk Research & Knowledge, covers the key role that all staff play, the steps in incident reporting and management, and maintains a focus on continuous improvement.

 

Course description 

In this course, you'll learn:

1. Why incident reporting matters

  • Small signals can escalate
  • Respectful challenge

2. What do you need to report? 

  • A definition of risk
  • A definition of incident
  • Considering scope and thresholds for incident reporting
  • Single incidents and systemic issues

 

3. How do you report an incident?

  • Identifying the incident
  • Raising the incident
  • Importance of data quality
  • What happens next
  • Formal and informal reporting

4. Roles and responsibilities 

  • Initial incident reporting
  • Owner of the incident management process
  • Incident owners

5. Cadence of incident management 

  • Cadence of incidents
  • Cadence of incident reporting
  • Cadence of managing incidents

 

 

Course expectations 

  • Watch 5 videos 

  • Access 1 downloadable materials 

  • Answer 5 quiz questions 

  

Timings 

  • 15 minutes of video content  
  • Approximately 20 minutes for the whole course 

 

Cost

  • USD $49 payable by credit card on registration

 

Next steps

You can purchase this course on-demand via Protecht Academy by credit card.

Please contact Protecht directly if you would like to discuss packages to implement this training across your organisation. Bulk discounts are available and packages can be invoiced in your local currency.

 

Purchase course online Contact us

 

Our trainer

Michael Howell

Head of Risk Research & Knowledge

Michael Howell is Protecht's Head of Risk Research & Knowledge. He is passionate about the field of risk management and related disciplines, with a focus on helping organisations succeed using a ‘decisions eyes wide open’ approach.

Michael is a Certified Practicing Risk Manager whose curiosity drives his approach to challenge the status quo and look for innovative solutions.

 

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