Issues & Actions for Everyone

Outstanding issues are like driving on worn tires. You might get away with it for a while, but you’re relying on luck—and when conditions change, you might be the one left dealing with the consequences. Issues and actions management is the discipline of spotting what isn’t working as it should, agreeing what needs to be done about it, and making sure it actually happens. It’s a practical, everyday part of risk management that protects outcomes, strengthens controls, and supports continuous improvement across the organisation.

In this short course, you’ll learn how to recognize and define issues, incidents, and actions, and how they link together. You’ll explore where issues come from, and how to avoid common cultural pitfalls that lead to items going stale. By the end, you’ll feel confident doing the right thing: raising issues early, following up actions, and helping build a culture where improvement doesn’t get postponed.

Course overview

In this course, you'll learn:

1. Importance of issues and actions  

• Issues and actions focus on outcomes   

2. Defining issues and actions  

• Difference between issues, actions & incidents  
• Sources of issues   

3. Issues & actions management    

• A process for identifying and managing issues    
• Assigning ownership and due dates    
• Reporting of issues and actions    
• Reviewing and completing issues actions  
• Culture and behaviours      

4. Responsibilities for issues and actions management  

• Issue & owners    
• Issue & action managers  
• Report receivers  
• Board and management responsibilities    

5. Cadence of issues and actions  

• Managing due dates effectively  
• Integrating issues and actions into daily work 

Course expectations

• Watch 5 videos  
• Access 1 interactive component   
• Answer 5 quiz questions  

Timings

• 15 minutes of video content
• 20 minutes for the whole course  

Cost

• US $49 payable by credit card on registration

Next steps

You can purchase this course on-demand via Protecht Academy by credit card.

This course is aligned with the RMIA's certification pathways for Certified Practicing Risk Associate and Certified Practicing Risk Manager. It can be purchased as part of a learning plan towards these qualifications. Find out more about RMIA certifications.

This course has been approved by the International Institute of Risk and Safety Management for the period covering October 2025 - April 2027. Find out more about the IIRSM.

Please contact Protecht directly if you would like to discuss packages to implement this training across your organisation. Bulk discounts are available and packages can be invoiced in your local currency.