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Consumer Duty podcast

UK Consumer Duty law through a governance, risk and compliance lens.

On demand

The Consumer Duty was released by the UK Financial Conduct Authority in July 2023 to set a higher standard of consumer protection in financial services.

Under the Consumer Duty regime, the FCA will be holding firms – including their senior managers and boards – accountable for delivering good outcomes for consumers.

Michael Nelson, Senior Product Specialist at LexisNexis Regulatory Compliance, sat down with Gary Lynam, Managing Director, EMEA, Protecht to discuss the new updated Consumer Duty, and what it means for GRC professionals.

Download the podcast to understand the legislative landscape behind Consumer Duty, who regulates it, how it affects you, and how Protecht can help you manage your obligations.


Gary Lynam

Managing Director, EMEA, Protecht

Michael Nelson

Senior Product Specialist, LexisNexis Regulatory Compliance

Watch the recorded webinar

"Risk functions need to integrate consumer duty requirements into their frameworks and day-to-day routine." - Gary Lynam, Managing Director EMEA, Protecht

Key information and topics covered:

  • The UK consumer law legislative landscape
  • Recent changes to the consumer law
  • Regulators that oversee legislation and their roles
  • Who the legislation affects
  • How Protecht helps customers support ongoing monitoring and assurance against consumer duty requirements and meet regulatory expectations
  • How organisations can manage their obligations with Protecht

Target audience

  • Risk managers
  • Chief risk officers
  • Senior executives
  • Other key decision-makers

About the presenters

Managing Director, EMEA, Protecht

Gary Lynam has a strong track record delivering large scale and complex engagements across the financial services industry, specialising in risk and compliance solutions. He is a member of the Global Association of Risk Professionals and has a MSc in Finance and Capital Markets.


Senior Product Specialist, LexisNexis Regulatory Compliance

As Senior Product Specialist for LexisNexis Regulatory Compliance, Michael works closely with LexisNexis's content team and channel partners to ensure that their customers’ needs are identified and addressed quickly and effectively.