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Compliance case study webinar

How Transurban built its best-in-class compliance program.

On demand webinar

Organisations today operate in a field of ethical, social, regulatory, environmental, and legal landmines. Oversight demands are changing the role of the compliance department to an active, independent program that can manage and monitor compliance across the business.

Multinational toll road operator Transurban Group found that its legacy compliance system couldn’t meet its needs in this changing environment.

Together with Protecht, Transurban has implemented a solution that meets their core needs – and gone beyond. Transurban’s implementation of Protecht ERM won the Best in Class Compliance & Ethics Management Award at the 2023 GRC 20/20 Awards.

Join this webinar for an introduction from GRC Pundit Michael Rasmussen setting the compliance landscape in context, followed by a discussion between Michael and Transurban’s Tracie Heyward on Transurban’s needs and the system they built. Protecht’s Matthew Bayliss joins Michael and Tracie for a Q&A at the end of the session.

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Michael Rasmussen

The GRC Pundit, GRC 20/20 Research

Tracie Heyward

Head of Compliance & Privacy, Transurban Group

Matthew Bayliss

Customer Success Manager, Protecht

Watch the recorded webinar

Key information and topics covered 

To address the challenges of building an active, independent compliance program, Transurban focused on an approach that involved strategy, process, and technology. The system had to scale to the future growth of the business and respond well to increasingly dynamic challenges, supporting differing requirements across different regions without becoming overwhelmingly complex for team members and the organisation.

During the webinar we will focus on:

  • Michael Rasmussen's exploration of modern governance, risk, and compliance complexities, systemic issues, the evolution of compliance management, and the importance of trust and integrity
  • Discussion on Transurban's compliance transformation, highlighting the challenges they faced with an outdated system, varied regulations, and complex reporting
  • Transurban's strategic, user-centric approach to overcome challenges, leading to the adoption of Protecht ERM for robust and integrated compliance management
  • Positive impacts of Transurban's new approach, such as increased engagement, improved compliance culture, and proactive issue identification and management
  • Benefits of Protecht ERM to Transurban, including streamlined compliance process, enhanced user engagement, continuous monitoring, detailed reporting, and efficient data management
  • Q&A session addressing the transformation journey at Transurban, compliance training data integration, and strategies to shift perceptions of compliance

About the presenters

The GRC Pundit, GRC 20/20 Research

Michael Rasmussen is an internationally recognized pundit on governance, risk management, and compliance (GRC) – with specific expertise on the topics of GRC strategy, process, information, and technology architectures and solutions. With 30+ years of experience, Michael helps organizations
improve GRC processes, design and implement GRC architectures and select solutions that are
effective, efficient, and agile.

Head of Compliance & Privacy, Transurban Group

Tracie Heyward led the project to develop Transurban’s new compliance system and implement it across the business. Tracie is an experienced risk and compliance professional
with 20 years of experience in risk and compliance across industries including financial services and infrastructure.

Customer Success Manager, Protecht

Matthew Bayliss is Protecht’s Customer Success Manager and is responsible for leading Protecht’s ongoing relationship with Transurban to develop and improve the business’s Protecht ERM implementation.