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Risk management webinar

Are you ready for resolving disputes under RG 271?

On-demand webinar

The requirements of the ASIC Regulatory Guide RG 271 covering Internal Dispute Resolution needs to be met by 5 October 2021.

This webinar will cover the key requirements of RG 271 and address the practical implementation of the required process solution so that a robust, effective and efficient process is created which not only addresses the regulatory obligations but also provides better outcomes for the customer and your organisation.

Presenters

David Tattam

Thought Leader, Protecht

Adel Fakhreddine

Head of Sales, Protecht

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Key information and topics covered 

  1. What “disputes” are covered?
  2. Minimum data and information requirements
  3. Deadlines and timelines
  4. Internal and external reporting requirements
  5. Required Governance
  6. The building and operation of a robust, efficient and effective solution

Customer feedback, both good and bad, is critical for an in-touch and customer-centric organisation

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About the presenters

Thought Leader, Protecht

David Tattam is the Thought Leader and co-founder of the Protecht Group. David's vision is to redefine the way the world thinks about risk and to develop risk management to its rightful place as being a key driver of value creation in each of Protecht's customers.

David is an Associate of the Institute of Chartered Accountants in Australia and New Zealand and a Senior Fellow of the Financial Services Institute of Australia.

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Head of Sales, Protecht

Adel Fakhreddine is a highly skilled sales management professional with a proven track record in account management, new business development and leadership skills based on a foundation of integrity, trust and ethics. His key area of focus besides risk and compliance is business research, marketing and technology.

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