Craig Greenwood, Chief Compliance Officer at Toyota Financial Services, talks about how Protecht.ERM helped them automate and consolidate their manual business processes and produce highly visual reports for their stakeholders.
Craig Greenwood, Toyota Financial Services Chief Compliance Officer, and his team wanted to continue using established business procedures but move away from manual processes and find a more efficient and flexible way to work.
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Craig and his team were using spreadsheets, Word documents, email and databases to collect and store data. Reporting would take a long time to complete as information was collated from multiple sources and fed into a spreadsheet to produce a final report. They were replacing Lotus Notes and needed a system that would run reports quickly and smoothly without having to manually trawl through hundreds of files to run a report.
Craig reached a “light bulb” moment when he realised his team was reaching a critical mass of volume very quickly with the amount of data and reports they were collecting.
“One of our key pillars at Toyota is continuous improvement."
Craig had a working process in place before utilising Protecht.ERM. Now there is increased control and ownership around the business processes both within his team and across the business. The manual processes have been automated and are now more efficient.
An example of a Gift and Disclosure Dashboard implemented on Protecht.ERM
for Toyota Financial Services Australia's staff.
“You have better, fast visual reporting of data and you have greatly reduced human error. It is quicker to pick up information like incidents or trend analysis.”
"We have about 12 modules being used and another half a dozen on the go. I always envisaged that it wouldn't just be purely a Risk & Compliance tool and other areas such as Finance, collections, and Wholesale teams would use it for their own business functions and we are now starting to see that happen with Protecht."
The big thing that you have provided is that the tool is simple and the support that we've had has been really good.
"Protecht plugged it in for us and we worked together on the initial modules until we got a feel, but then literally within the first month we were putting out other registers such as Access Requests, Audit Checks, Legal Requests and more… Evidently, other parts of the business are now using Protecht.ERM.
"Support has always been timely and efficient, which made it pretty easy for us to get started."
Book a meeting with one of our team members to learn how Protecht.ERM can help you improve your processes and achieve your business goals.
At Toyota Financial Services Australia, our number one priority is customer satisfaction. With over 30 years' experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide Toyota Financial Services group, we understand our customers' needs. Our partnership with the Toyota Dealer network means wherever you are in Australia, you'll find Toyota Finance is ready to help.
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