What you’ll learn
- Prepare for the Aged Care Act 2024: Understand the upcoming requirements around feedback and complaints management.
- Streamline complaints handling: Capture, triage, escalate, and resolve complaints in a centralised system aligned with aged care workflows.
- Track themes and trends: Monitor complaint volumes, themes, timelines, and root causes for data-driven improvement.
- Ensure compliance with Quality Standards: Link complaints data directly to the Aged Care Quality Standards and demonstrate accountability.
- Drive real-time reporting: Use dashboards and analytics to support internal governance and meet external reporting requirements.
Who should attend?
This session is ideal for anyone responsible for quality, safety, compliance, or customer care within an aged care setting, including:
- Quality and safety managers
- Risk and compliance managers
- Clinical governance leads
- Facility managers
- Directors of nursing
- Complaints officers
- Executive and governance leaders
If your team plays a role in preparing for the new legislation or managing feedback today, this session is for you.
Protecht for aged care providers
Your compliance, safety, and governance programs may be comprehensive, but they don’t have to be fragmented.
Protecht brings together all your risk and compliance activities in one intuitive platform, tailored to the unique needs of aged care. From managing incidents and complaints to streamlining regulatory reporting and enabling board oversight, our solution is built to support better care outcomes through stronger accountability.
With Protecht, you can:
- Centralise and track risks, obligations, and incidents in one system
- Manage compliance with SIRS and the Aged Care Quality Standards
- Automate workflows for timely escalation and resolution
- Generate dashboards and insights for frontline, executive, and board stakeholders
- Strengthen trust through transparent, secure reporting
