Introducing Marketplace: Fast-track your ERM system implementation
Learn More

Compliance Management in the Aged care industry and more topics... 'DUX Awards'

by The Protecht Group | 5 minute read

Interview with Robert James - A Personal story

As one of the leaders of Protecht, I am very fortunate for the opportunity to meet new people all the time. Those friendly conversations that happen at any major event or at any small meeting, are the interactions that shape my role and give me new perspectives on risk and compliance management. 

One of those entities that encourage valuable interactions is the Governance Institute of Australia. Twice a year I am invited by the New South Wales Chapter to present their Dux Awards for Risk and Compliance, a recognition that Protecht  has been sponsoring for the past 5 years, and has become a tradition for us to support. Coming to this event gives me the opportunity to talk to professionals from a wide number of industries and discuss the present and future of risk, compliance and governance.

Alf Esteban and Robert James

Last November it was a pleasure for me to personally congratulate Robert James, the latest recipient of the Dux Award for Risk and Compliance during 2017. I am delighted to share with you his points of view on governance, risk and compliance. But, first of all, who is Robert James? 

Robert is an Independent Non-Executive Director of two Not-for-profit organisations in aged care and small business advisory. Robert also chairs the Advisory Board of a commercial Information Technology organisation and consults to organisations on governance, risk and compliance matters. He was previously Head of Superannuation Systems at BT Financial Group and has over 30 years of skills, experience and knowledge in Superannuation and Information Technology. Along with being a Justice of the Peace, Robert has completed the Graduate Diploma of Applied Corporate Governance at the Governance Institute of Australia. And, as we mentioned before, he was awarded Dux for Risk and Compliance at the Institute in NSW.

1. How long ago and why, did you start feeling interested in Corporate Governance?

It probably goes back to the recession we "had to have" in the early 90's. I was involved with many unit-holder meetings at that time and witnessed firsthand how people were impacted where funds were frozen or repayment of debt reduced equity. Of course governance, risk and compliance played a large role in these situations.

2. Why did you decide to further your studies with the Governance Institute? 

It was on the recommendation of a friend and colleague. What I have found since is that Governance Institute course covers all the bases, giving students the necessary detail across such a broad area.

3. How do you see the present and future for Risk and Compliance Management in the Aged care and Superannuation sectors particularly?

These sectors are highly regulated which is necessary for obvious reasons. The community at large across all generational cohorts is also demanding high-quality services in Super and Aged care. Anything else is inadequate.

In this environment reputation is critical. And Warren Buffett is famous (amongst other things) for saying. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently."

So my view is risk and compliance management has a huge role to play in these sectors, both now and into the future. They need to ensure the "5 minutes" Warren Buffett talks about either never happens or if it does happen, it is managed in a first-class manner.

4. What do you think are the main challenges Australian companies are facing regarding governance, risk and compliance?

The main challenges involve two key points I have learnt through my studies:

- Strategy and risk are very closely related. They are like two sides of the one coin. Australian companies need to discuss both in the same conversation. They also need people who can do that. However, particularly in larger organisations, strategy and risk teams are often located on different floors and talk different languages. It is, therefore, a challenge to improve on this; and

- Risk ends up in the bottom line. For example, if a company is mitigating a risk, is the cost of that mitigation in the forecast? If the risk occurs and remediation is required, is the remediation budgeted for? Hopefully, Australian companies don’t have unfunded contingent liabilities that might impact them. Understanding this relationship between risk and finances can be a challenge for some organisations.

5. What would be your recommendation for a company that does not have a risk management framework implemented?

Ideally, the directors would show leadership asking for both a risk management and compliance management framework. The directors are ultimately responsible and need to fulfil their roles with the degree of care and diligence that a reasonable person would exercise in their roles.

Implementing new frameworks is also a change management project. Therefore, conduct a risk assessment on the change required and determine what sort of project is required, its governance, whether specialist change management expertise is required, and so forth.

6. How do you think information technology can help the Governance, Risk and Compliance industry?

As we are in a period of rapid technology change, it is imperative to be across it. We know that computer algorithms and robotics are making huge strides in other industries such as manufacturing, distribution and health. Those industries are going through a shift.

"So imagine the gains that can be made when applied in this industry. We will also go through a shift - significantly improving effectiveness and efficiency. Imagine having a system where the information is always up to date, you can easily find or locate something, and mundane work is automated. Imagine having a system that can rapidly and accurately predict risks, their characteristics and run simulation scenarios."

7. As an experienced professional, what would be your advice for people that are just starting a career in Governance, Risk and Compliance?

My advice is threefold:

1) Clarify your objectives

2) Develop a realistic plan to achieve those objectives

3) Determinedly work your plan

People can be discouraged when obstacles arise, however, determination is an amazing attribute. Determined people will always find a way.

Banner_Compliance and Compliance Risk Management_Facebook_1200x600

Send us an email to and share with us your own Risk journey.

Related Articles

feature image

IFGS 2022 - UK FinTech Week

Protecht are proud to be attending the IFGS 2022 event, in Guildhall in the City of London, on Monday 4th & Tuesday 5th April 2022.  The flagship...
Read more
feature image

CeFPro Risk EMEA 2022

Protecht are proud to be attending the 11th Annual CeFPro Risk EMEA 2022 event, in London, on 13th-14th June 2022.  The premier financial risk and...
Read more
feature image

CeFPro New Generation Operational Risk Europe Summit 2022

Protecht are proud to be attending the 7th Annual CeFPro New Generation Operational Risk Europe Summit, in London, on 29th -30th March 2022. The...
Read more