Incident management.

This course presented by David Tattam, Chief Research and Content Officer at Protecht, is aimed at risk practitioners wanting to gain an understanding of what a risk incident is and what the different types of incident are, thereby gaining awareness of the processes required to manage an incident well.

Gain the ability to analyse an incident using bow tie analysis and to identify what went wrong and improvements to avoid it happening again.

Course description

In this course, you'll learn:

1.  WHY?

• Defining an “incident” including Near Misses
• Defining the objectives of incident management

2.  WHAT?

• Understanding the components of a risk incident
• Understanding Events, Root Causes, Failed Processes, Impacts and Controls
• Key types of incident
• Compliance requirements for incident management – Reportable events

3. HOW?

• The key steps in managing an incident well
• The incident management process
• Conducting root cause analysis using Bow Tie analysis
• Reporting
• Using incidents in the wider ERM framework

4. WHO?

• Roles, Responsibilities and Accountabilities for incident management
• Defining who does what?
• Creating the right culture

Course expectations

• Watch approximately 30 videos (TBC)
• Answer approximately 10 knowledge questions (TBC)
• Answer 10 quiz questions

Timings

• Approximately 5 hours for the whole course (TBC)

Cost

• US$600 payable by credit card on registration

Next steps

This course is planned to be published in August 2023. Once it is available you will be able to purchase this course on-demand via Protecht Academy. You'll need to log in or register to Protecht Academy in order to purchase and access the course.

Please contact Protecht directly if you would like to discuss packages to implement this training across your organisation. Bulk discounts are available and packages can be invoiced in your local currency.