Incident management.
Understand how to analyse an incident using bow tie analysis and to identify what went wrong and improvements to avoid it happening again.
This course presented by David Tattam, Chief Research and Content Officer at Protecht, is aimed at risk practitioners wanting to gain an understanding of what a risk incident is and what the different types of incident are, thereby gaining awareness of the processes required to manage an incident well.
Gain the ability to analyse an incident using bow tie analysis and to identify what went wrong and improvements to avoid it happening again.
Course description
In this course, you'll learn:
1. WHY?
- Defining an “incident” including Near Misses
- Defining the objectives of incident management
2. WHAT?
- Understanding the components of a risk incident
- Understanding Events, Root Causes, Failed Processes, Impacts and Controls
- Key types of incident
- Compliance requirements for incident management – Reportable events
3. HOW?
- The key steps in managing an incident well
- The incident management process
- Conducting root cause analysis using Bow Tie analysis
- Reporting
- Using incidents in the wider ERM framework
4. WHO?
- Roles, Responsibilities and Accountabilities for incident management
- Defining who does what?
- Creating the right culture
Course expectations
- Watch approximately 30 videos (TBC)
- Answer approximately 10 knowledge questions (TBC)
- Answer 10 quiz questions
Timings
- Approximately 5 hours for the whole course (TBC)
Cost
-
US$600 payable by credit card on registration
Next steps
This course is planned to be published in August 2023. Once it is available you will be able to purchase this course on-demand via Protecht Academy. You'll need to log in or register to Protecht Academy in order to purchase and access the course.
Please contact Protecht directly if you would like to discuss packages to implement this training across your organisation. Bulk discounts are available and packages can be invoiced in your local currency.
Our trainers
David Tattam
Chief Research and Content Officer
David Tattam is the Chief Research & Content Officer and co-founder of the Protecht Group. David's vision is to redefine the way the world thinks about risk and to develop risk management to its rightful place as being a key driver of value creation in each of Protecht's customers.
David is the driving force in taking Protecht's risk thinking to the frontiers of what is possible in risk management and to support the uplift of people risk capability through training and content.
Michael Howell
Research and Content Lead
Michael Howell is Protecht's Research and Content Lead. He is passionate about the field of risk management and related disciplines, with a focus on helping organisations succeed using a ‘decisions eyes wide open’ approach.
Michael is a Certified Practicing Risk Manager whose curiosity drives his approach to challenge the status quo and look for innovative solutions.
David Tattam
Chief Research and Content Officer
David Tattam is the Chief Research & Content Officer and co-founder of the Protecht Group. David's vision is to redefine the way the world thinks about risk and to develop risk management to its rightful place as being a key driver of value creation in each of Protecht's customers.
David is the driving force in taking Protecht's risk thinking to the frontiers of what is possible in risk management and to support the uplift of people risk capability through training and content.
Prior to Protecht, David was the Chief Risk Officer and Head of Operations for the Australian operations of two global banks. He started his career as a Chartered Accountant and Auditor with Grant Thornton and PwC. He is also the author of A Short Guide to Operational Risk.
David is an Associate of the Institute of Chartered Accountants in Australia and New Zealand and a Senior Fellow of the Financial Services Institute of Australia. He is passionate about risk and risk management and in reaping the value that risk and good risk management can create for any business willing to embrace it.
Michael Howell
Research and Content Lead
Michael Howell is the Protecht Group’s Research and Content Lead. He is passionate about the field of risk management and related disciplines, with a focus on helping organisations succeed using a ‘decisions eyes wide open’ approach.
Michael is a Certified Practicing Risk Manager whose curiosity drives his approach to challenge the status quo and look for innovative solutions. Michael harnesses that curiosity in pursuit of risk knowledge, conducting research and developing content to support and advance risk methodology and product design at Protecht.
Michael’s industry experience includes managing risk functions, assurance programs, policy management, corporate insurance, and compliance.